Free Shipping

shipping & return policy

ENJOY FREE STANDARD SHIPPING ON EVERY ITEM

We are pleased to offer free standard shipping to the contiguous US on EVERY item.

DELIVERY BY TRUCK

Large and oversized items ship via truck service and may require a surcharge. If a shipping surcharge is required, it will be added to your shopping cart during checkout. Upon shipping, you'll receive your PRO (tracking) number. You will receive a call from the shipping company to schedule a convenient delivery day and time. Please reference the PRO number when scheduling.

WHITE GLOVE SERVICE 

For your convenience and the safest delivery of your furniture, planters and mirrors, we highly recommend a White Glove shipping upgrade. Your furniture will be carried inside your home by professional movers, unpacked, assembled (if necessary), placed and all packaging will be discarded. White Glove Service is optional on some items, while other items REQUIRE White Glove delivery. Surcharges range from $100-$300 depending on the item. If White Glove is required, it will be added to your shopping cart during checkout. Items that are shipped via truck & white glove service may have extended delivery dates due to transportation time and delivery schedules.

EXPRESS DELIVERY

Please contact us for expedited shipping availability and pricing.

DIFFICULT TO REACH ADDRESSES 

Certain coastal islands (like Nantucket and Martha's Vineyard), as well as difficult-to-reach addresses  (on remote, unusually narrow or curvy streets) may require additional shipping charges. We will contact you with delivery options when your order is ready to ship.

INTERNATIONAL ORDERS AND US TERRITORIES

We've partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers WORLDWIDE. Simply put the items you wish to purchase in our Shopping Cart (any size item is fine...including furniture, mirrors & rugs) and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com. For more information, visit our International Orders page.

Please use International Checkout for orders shipping anywhere outside the contiguous US, including Alaska, Hawaii, Puerto Rico and military addresses.

RETURN POLICY

Shop confidently and consciously 
We want you to feel confident about your order and delighted with your purchase! Please select carefully and review product details before ordering to make sure you understand each item’s unique scenario. Measure twice, ask us anything and request a swatch when available.

If you need to cancel your order
Most orders can be cancelled by contacting us within 12 hours of purchase. However, custom and made-to-order pieces are never cancelable or returnable. 

If you received a damaged or defective item
On the rare occasion that you receive a damaged or defective item, please contact us immediately for a return authorization number and address. Please include pictures of the damaged item and box, and be sure to keep the item in it’s original packaging. We will arrange for a prompt replacement and pickup of the original item. 

If the item doesn’t work in your home
Most items can be returned for in-store credit or a refund to your original form of payment (restocking fees apply). If you are not completely satisfied with your order, please contact us within 21 days of delivery and we will issue a return authorization number and return address. Returned merchandise must be sent back to the address provided within 30 days in its original packaging, with its return authorization clearly marked on the packing slip. You will be responsible for return shipping fees. Once your return is received in our warehouse and determined to be in new & unused condition, we will process your credit or refund. 

If you choose a Scenario Home credit, you will receive a full refund in the form of a promotional code that may be applied to a replacement or any future purchase.

If you prefer a refund in the original method of payment, a 20% restocking fee will apply. The restocking fee covers outbound shipping (where applicable) plus restocking fees charged to Scenario Home by the manufacturer. 

Items not eligible for return
Items not eligible for return are clearly noted on the product page. These include oversized, custom and made-to-order furniture pieces, light fixtures, mirrors and artwork.