shipping & return policy

FREE STANDARD SHIPPING ON MOST ITEMS

We are pleased to offer free standard shipping on most items, regardless of weight. Items that ship free are noted on the product page. The following shipping charges apply to other orders:

  • Tier 1 shipping (up to 35 lbs)       $25
  • Tier 2 shipping (35-49.9 lbs)        $50
  • Tier 3 shipping (50-99.9 lbs)        $100
  • Tier 4 shipping (100-149.9 lbs)    $150
  • Tier 5 shipping (150-199.9 lbs)    $250
  • Tier 6 shipping (200-299.9 lbs)    $300
  • Tier 7 shipping (300-399.9 lbs)    $400 

If you are ordering large quantities of the same item, or your order totals 400 lbs or more, we may be able to offer a better price for shipping than our system calculates. Please contact us with questions about shipping charges.

Orders shipped to islands like Nantucket and other hard-to-get-to addresses may require a surcharge. This will not be reflected in your order total, but our Customer Concierge will contact you to make special arrangements.

EXPRESS DELIVERY

The shipping charge on your order is for standard service. Please contact us for expedited shipping availability and pricing.

WHITE GLOVE SERVICE

Some of our larger items ship via freight with curbside or doorstep delivery. White glove service may be available upon request for a surcharge. Please contact us with your order number for more information. Expect to be contacted by the carrier to arrange an in-home delivery date that works for you.

INTERNATIONAL ORDERS AND US TERRITORIES

We've partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers WORLDWIDE. Simply put the items you wish to purchase in our Shopping Cart (any size item is fine...including furniture, mirrors & rugs) and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com. For more information, visit our International Orders page.

Please use International Checkout for orders shipping anywhere outside the contiguous US, including Alaska, Hawaii, Puerto Rico and military addresses.

RETURN POLICY

Shop confidently and consciously 
We want you to feel confident about your order and delighted with your purchase! The specific lead time and return policy for every item is listed on the product page. Please review carefully before ordering to make sure you understand each item’s unique scenario. Measure twice, ask us anything and request a swatch when available. Please be aware that custom and made-to-order pieces are never cancelable or returnable. These include many furniture pieces, light fixtures, oversized items, mirrors and artwork.

If you need to cancel your order
Most orders can be cancelled by contacting us within 12 hours of purchase. However, custom and made-to-order pieces are never cancelable or returnable. These include many furniture pieces, light fixtures, oversized items, mirrors and artwork.

If you received a damaged or defective item
On the rare occasion that you receive a damaged or defective item, please contact us immediately for a return authorization number and address. Please include pictures of the damaged item and box, and be sure to keep the item in it’s original packaging. We will arrange for a prompt replacement and pickup of the original item. 

If you changed your mind or the item doesn’t work in your home
We want you to be delighted with your purchase! If you wish to return an item because you changed your mind or it doesn’t work in your home, please contact us within 21 days of delivery for a return authorization number and return address. You may return your item in its original packaging for a Scenario Home credit which may be used to select a replacement or towards any future purchase. If you’d prefer a refund in the original method of payment, a restocking fee may apply*. In either case, you will be responsible for arranging the return and any shipping fees. Once your item is received in our warehouse and determined to be in new & unused condition, we will process your credit or refund. Custom and made-to-order pieces are never cancelable or returnable. These include many furniture pieces, light fixtures, oversized items, mirrors and artwork.

*restocking fees will vary by item and include outbound shipping fees if waived initially.