We are pleased to offer free standard shipping to the contiguous US on most every item.
Large and oversized items ship via truck service and may require a surcharge. If a shipping surcharge is required, it will be added to your shopping cart during checkout. Upon shipping, you'll receive your PRO (tracking) number. You will receive a call from the shipping company to schedule a convenient delivery day and time. Please reference the PRO number when scheduling.
NOTE: Be sure to inspect all merchandise immediately upon receipt. Even if the packaging appears to be intact there is a possibility of concealed damage. In the unlikely event an item arrives to you visibly damaged, please note in writing any damage to the exterior packaging with the carrier, and accept the delivery. Do not refuse the order, as refusing may result in additional shipping charges or delay a replacement shipment. Please take time to carefully open your package and review the contents immediately. Please keep all original packaging materials until it is determined that your items are received in good condition. Notification of damage with images must be made within 48 hours of receipt to firstname.lastname@example.org. Please include images of the shipping label on the box, the box/packaging, and at least one image of the damaged item. We are unable to replace damaged items if not notified within 48 hours of receipt.
For your convenience and the safest delivery of your furniture, planters and mirrors, we highly recommend a White Glove shipping upgrade. Your furniture will be carried inside your home by professional movers, unpacked, assembled (if necessary), placed and all packaging will be discarded. White Glove Service is optional on some items, while other items REQUIRE White Glove delivery. Surcharges range from $100-$300 depending on the item. If White Glove is required, it will be added to your shopping cart during checkout. Items that are shipped via truck & white glove service may have extended delivery dates due to transportation time and delivery schedules.
Please contact us for expedited shipping availability and pricing.
Certain coastal islands (like Nantucket and Martha's Vineyard), as well as difficult-to-reach addresses (on remote, unusually narrow or curvy streets) may require additional shipping charges. We will contact you with delivery options when your order is ready to ship.
Shop confidently and consciously
We want you to feel confident about your order and delighted with your purchase! Please select carefully and review product details before ordering to make sure you understand each item’s unique scenario. Measure twice, ask us anything and request a swatch when available.
If you need to cancel your order
Most orders can be cancelled by contacting us within 12 hours of purchase. However, custom and made-to-order pieces are never cancelable or returnable.
If you received a damaged or defective item
On the rare occasion that you receive a damaged or defective item, please contact us within 48 hours of receipt. Please email us at email@example.com, including pictures of the damaged item and parcel, and be sure to keep the item in its original packaging. We will arrange for a prompt replacement and pickup of the original item.
If the item doesn’t work in your home
Most items can be returned for in-store credit or a refund to your original form of payment (restocking fees apply). If you are not completely satisfied with your order, please contact us within 21 days of delivery and we will issue a return authorization number and return address. Returned merchandise must be sent back to the address provided within 30 days in its original packaging, with its return authorization clearly marked on the packing slip. You will be responsible for return shipping fees. Once your return is received in our warehouse and determined to be in new & unused condition, we will process your credit or refund.
If you choose a Scenario Home credit, you will receive a full refund in the form of a promotional code that may be applied to a replacement or any future purchase.
If you prefer a refund in the original method of payment, a 20% restocking fee will apply. The restocking fee covers outbound shipping (where applicable) plus restocking fees charged to Scenario Home by the manufacturer.
Items not eligible for return
These include oversized, custom and made-to-order furniture pieces, light fixtures, mirrors and artwork. International orders are also not eligible for return.